Terms & Conditions

1. Introduction

These Terms govern the agreement between Hola Digital (“we”, “us”) and you, the client, for web design, software, and AI automation services. By engaging our services, you agree to these Terms. Hola Digital is based in Hertfordshire, UK. Contact: info@holadigital.co.uk.

These Terms are written for business clients. If you are engaging us as an individual consumer rather than in a business capacity, additional statutory rights may apply to you under UK consumer protection law, and nothing in these Terms limits those rights.

2. Scope of services

The specific services, deliverables, timeline and fees for your project will be agreed in writing in a Project Brief before work begins. These Terms apply to all engagements unless a separate written agreement supersedes them.

3. Fees and payment

• All fees are agreed in the Project Brief before work commences, quoted in GBP and exclusive of VAT where applicable.
• Unless otherwise agreed: a deposit is due before work commences, with the remainder due on project completion.
• Late payment may result in work being paused until payment is received.

4. Intellectual property

Upon full payment, ownership of the final agreed deliverables transfers to you. We retain the right to showcase completed work in our own portfolio and case studies unless you request otherwise in writing.

5. Confidentiality

Each party will keep the other’s confidential information private and use it only to carry out the project, both during the engagement and afterwards. This doesn’t cover information that’s already public or that either party already legitimately held.

6. Cancellation

Either party may cancel a project with written notice. Work completed and costs reasonably incurred up to that point remain payable.

7. Liability

We carry out our services with reasonable care and skill. To the extent permitted by law, our liability is limited to the fees paid for the relevant project, and neither party is liable to the other for indirect or consequential losses, including loss of profit, revenue, or business opportunity. Nothing in these Terms limits liability where the law doesn’t allow it to be limited (for example, for death, personal injury caused by negligence, or fraud).

8. Force majeure

Neither party is liable for delay or failure to perform caused by events outside their reasonable control, including third-party service outages, illness, or circumstances affecting either party’s ability to work.

9. Entire agreement

These Terms, together with the Project Brief for your engagement, are the entire agreement between us for that project and replace any earlier discussions or agreements on the same subject.

10. Governing law

These Terms are governed by the laws of England and Wales.